Refund policy

Return & Refund Policy

At CradleVenture, we want you and your little ones to love every purchase. If you are not entirely satisfied with your order, we are here to help make things right.

1. 14-Day Return Window
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

2. Return Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:
• Item Condition: Unworn, unused, unwashed, and in the exact condition you received it.
• Packaging & Tags: Complete with all original tags attached and in its original packaging.
• Proof of Purchase: Accompanied by a receipt, order confirmation email, or proof of purchase.

3. How to Start a Return
To initiate a return, please follow these steps:
• Contact Us: Email our support team at support@cradleventure.com with your order number and reason for return.
• Receive Return Label: If your return is approved, we will provide you with a pre-paid return shipping label along with detailed instructions on where and how to send your package.
• Ship Your Return: Packages sent back to us without prior return approval will not be accepted.

4. Damages, Defects & Order Issues
Please inspect your order immediately upon delivery. If your item is defective, damaged in transit, or if you received the wrong item, please contact us at support@cradleventure.com right away so we can evaluate the issue and arrange a free replacement or full refund.

5. Non-Returnable Items & Exceptions
Certain categories of items cannot be returned due to hygiene, safety, or customization reasons:
• Personalized or custom-made products (special orders).
• Personal care, hygiene, or sanitary products.
• Perishable goods (such as food, snacks, or flowers).
• Hazardous materials, flammable liquids, or gases.
• Final sale items and digital gift cards.

If you have questions about whether a specific item is eligible for return, please reach out to us before placing your order.

6. Exchanges
The fastest way to ensure you get the item you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

7. European Union 14-Day Right of Withdrawal (Cooling-Off Period)
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of receipt for any reason, without justification. The item must still meet all original condition and packaging requirements, accompanied by proof of purchase.

8. Refund Process
• Inspection & Approval: Once we receive and inspect your return, we will email you to confirm approval or denial of your refund.
• Payment Refund: If approved, your refund will be processed automatically back to your original payment method within 10 business days.
• Bank Processing Time: Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account statement.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@cradleventure.com.

9. Need Help?
For any questions regarding returns, refunds, or exchanges, please contact our team:

• Brand: CradleVenture™
• Email Support: support@cradleventure.com
• Response Time: Within 24 business hours